1.1.1 Controller board
5 years warranty. Optional 10 years extended warrantly
You report a defective board/power supply. I will ship out a new one immediately, but I want
the old one back for error diagnosis / design improvement and repair. If I don't get the old one
back within 4 weeks, I will charge the regular price for the replacement one.
1.1.2 second redundant external 5V power supply
1 year warranty from the external vendor.
So I will pass that on and give 1 year to the operator, provided I receive the defective power
supply. I will then claim warranty from the external vendor.
1.1.3 Software updates
Bug fixes are free for lifetime. However you have to install the patch yourself.
New features are free for the next 2 years, but there is no obligation from my side to fulfill
It remains at my discretion to charge for new features, if the work involved is substantial.
1.1.4 Defective triacs and SSRs
These parts normally live for decades. They die because of over-current, over-voltage, overheat, and that's beyond my control, so there's no warranty.
And these parts are readily available (either from me or other sources), so can be replaced by
Ask for a quote if you need a repair service.
- If your order volume is above 1000 EUR,
- or if you found a comparable ELC cheaper elsewhere,
- or if you want to buy more than one hydrocontrol,
Normally I use DHL. Look for the weight of your unit in the price list, then look at the DHL price list world wide
Preferred payment methods:
Paypal or bank transfer. With bank transfer, please be aware that you will have to cover the transaction costs.
Please let me know how you want to pay.